Return, Refund & Quality Guarantee Policy
Transparent terms built around food safety, strict agricultural grading, and complete customer satisfaction for retail and bulk buyers.
At VK Enterprise, we take immense pride in supplying high-grade rice, pulses, sugar, spices, and dry groceries across Tamil Nadu and India. Because we deal in bulk agricultural commodities and food products, our return and refund policy is designed to maintain strict food safety standards while ensuring absolute customer satisfaction.
1. Quality Guarantee & Inspection Upon Delivery
- Immediate Inspection: Customers (both retail buyers and B2B wholesale clients) are required to inspect the consignment immediately upon delivery or pickup.
- Physical Damage or Moisture: If you notice torn packaging, moisture ingress, contamination, or incorrect item delivery at the time of unloading, please notify our delivery driver or sales representative immediately before signing the delivery receipt.
- Quality Discrepancies: In the rare event that the supplied product does not match the agreed grade, sample, or specification (e.g., moisture content, grain length, or color sorting), claims must be raised within 48 hours of receipt.
2. Eligibility for Returns & Replacements
Returns or replacements will be processed under the following conditions:
Damaged or Infested
The product delivered is damaged, corrupted, or infested prior to receipt.
Wrong Item Supplied
The item delivered is completely different from the order placed.
Short Weight/Quantity
The weight or quantity delivered is significantly short of the invoiced quantity.
Conditions for Acceptance:
- The product must be in its original VK Enterprise packaging (or original mill-sealed bags/pouches).
- For bulk bags (e.g., 25kg / 50kg sacks), no more than 5% of the bag contents should have been consumed or sampled for laboratory testing.
- Proof of purchase (Invoice or Delivery Challan) and clear photographic/video evidence of the defect must be submitted.
3. Non-Returnable Items
To adhere to FSSAI food safety and hygiene regulations, the following items/cases are not eligible for return or refund:
- Products that have been stored in substandard conditions after delivery (e.g., exposed to rain, direct sunlight, damp floors, or pest-infested warehouses).
- Products returned after 48 hours without prior defect notification.
- Items damaged due to improper handling or secondary transportation managed by the buyer.
- Custom-milled or private-label packaged goods produced specifically upon buyer request, unless defective.
4. Refund & Replacement Process
Once a return claim is raised:
Verification Within 24 Hours
Our quality audit team will review the claim details and photographic evidence within 24 hours. If necessary, a representative will visit your warehouse/location in Chennai for physical inspection.
Replacement (Preferred Option)
For approved claims, VK Enterprise will arrange a replacement consignment free of delivery charges within 2-3 business days (subject to stock availability).
Refund or Credit Note
If replacement stock is unavailable:
• For B2B/Corporate Clients: A Credit Note will be issued against your account for use in subsequent orders.
• For Direct Payments: A refund will be initiated to your original payment method (Bank Transfer / UPI / Cheque) within 5-7 business days after returned goods are verified at our Anna Nagar warehouse.
5. Order Cancellation Policy
- Standard Orders: Orders can be cancelled free of charge prior to dispatch from our Anna Nagar, Chennai facility.
- In-Transit Cancellations: Once the delivery vehicle has departed our warehouse, cancellations will incur a flat re-stocking and logistics fee (10% of order value or actual transport cost, whichever is higher).
- Custom / Export Orders: Orders involving custom processing, private-label packaging, or special procurement cannot be cancelled once processing has commenced.
6. Contact Us for Returns & Quality Claims
Reach our Anna Nagar West office directly for immediate assistance.
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